Recording a conversation..Only in Canada...eh

Sorry to depart from Markets Bull to Marketing BS.

But we all had to deal with call centres. Call centres for equipment we purchased, services we acquired or problems we faced with cable or internet providers. You name it they have a call centre for it and many of them are half a world away from North America.

We all listened to the message before a human answered the phone telling us " your call is important to us and may be recorded for quality control reasons".

Often we are promised resolution to problems in ways that never materialize. Of course, you misunderstood what they told you on the phone. If you ask for the recording to prove that promises were made. Yes, you guessed it, no recording of that conversation was ever made because the message said the call MAY BE recorded and your conversation wasn't recorded.

Well, in Canada it is legal to record your own telephone conversation as long as the recording is used for the purpose it was recorded for namely; document a telephone conversation for the purpose of protecting yourself against unscrupulous marketers.

It is illegal though to use such recording for extortion, intimidation or in any illegal manner.

If the recording is used to protect yourself against empty promises, it is legal.

Only in Canada ..eh, may be not. Check your local legislation. You may be surprised and next time someone promises you the moon, they'd better deliver because you have the proof.